Scope of service
Professional loss adjusting upon appointment by insurance companies, and condition surveys that help insurers and businesses prevent losses.
Expert adjusting under every common commercial policy
We provide loss adjusting services upon appointment by insurance companies, based on our expertise in the common types of policy in Vietnam. Each claim is handled by a certified adjuster with the engineering, accounting or industry background the loss requires – and, for large or complex losses, with the support of FortisCor’s regional specialists.
Commercial Property
All Risks (PAR), Fire & Explosion and allied perils – storm, tempest, flood, riot, strike, impact – theft and lightning.
Machinery & Electronic Equipment
Machinery Breakdown and Electronic Equipment insurance claims, including root-cause investigation.
Business Interruption
BI loss consequent to property damage – gross profit, increased cost of working and indemnity period analysis.
Project & Construction
Contractors’ Plant & Machinery (CPM), Erection All Risks (EAR) and Contractors’ All Risks (CAR).
Liability & Professional Indemnity
Comprehensive General Liability, including Public & Product Liability, and Professional Indemnity.
Civil Engineering Completed Risks
Completed civil works – bridges, roads, infrastructure and civil engineering structures.
Fidelity Guarantee
Employee dishonesty and fidelity claims, with forensic accounting support from our audit team.
Home Owner
Residential buildings and household contents insurance claims.
Preventing losses before they happen
Our expertise also enables us to provide pre-loss surveys for loss prevention and risk management – on request from insurers or from manufacturing and commercial enterprises.
- Pre-underwriting surveys for Property and Engineering policies
- Risk improvement recommendations for fire, natural perils and machinery
- Operational risk reviews during the policy period
Our service-level commitments
A transparent, time-bound process for every appointment.
Claim Notice
Initial instruction on the claim procedure by phone and site survey scheduled with the Insured.
Site Survey
Attendance within 24 hours of official appointment. Initial Loss Advice (ILA) emailed immediately after the survey.
Preliminary Report
Issued by email within 5 working days after the ILA, with initial documents scanned and attached.
Interim Report(s)
Scheduled updates 15 working days after the previous report, or whenever material information arises.
Final Report
Draft with full appendix within 5 working days of receiving all documents; official version within 3 working days of the insurer’s approval.
Modern technology for storing and sharing claim data
We apply modern technology so that clients can access their claim files securely, at any time.
Cloud storage
Client data stored for 5–10 years depending on the service, on cloud infrastructure that removes the risk of hardware failure.
Secure by standard
Data handling follows international standards and the security policies of providers such as Microsoft, Google and Amazon; files are scanned for malware.
Permission-based sharing
Files are shared by security level and access permission for each level of the client’s staff.
Client progress portal
Key clients receive a customised website to follow claim progress, plus optional value-added technology services.
Need an adjuster on site within 24 hours?
Appoint SAVVY for losses anywhere in Vietnam – backed by FortisCor’s regional expertise for large and complex claims.